Thank you for choosing Rowan fengshui! We are committed to providing you with a smooth and efficient shopping experience, from the moment you place your order to the time it arrives at your doorstep. Below, you will find all the essential information regarding our shipping process:
Processing Time
Shipping Methods
We offer express tracked shipping using internationally recognized courier services such as DHL, UPS, and FedEx. This ensures that your order arrives safely and on time.
Shipping Destinations
We currently ship to most countries worldwide, including major regions like the United States, Europe, United Kingdom, and Australia. Please note that shipping rates and delivery times may vary depending on your location.
Shipping Costs
Shipping is FREE worldwide for orders over $70 USD or the equivalent in any currency. For orders below this amount you will be able to see the exact shipping cost at checkout before completing your order.
Delivery Times
(not including customs delays, weekends, holidays, and any unforeseen circumstances)
Order Tracking
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
Lost or Damaged Shipments
While we make every effort to ensure that your package arrives safely, in rare cases, orders may get lost or damaged during transit. If this happens, please contact us immediately at service@rowanfengshui.com with your order number, and we will investigate the issue.
Address Accuracy
Please ensure that your shipping address is correct before placing your order. We are unable to modify an address once the order has been shipped. If you need to make changes, please contact us as soon as possible, and we will do our best to accommodate the request before dispatch.
Return and Exchange Policy
You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand!
Customer Support
If you have any questions about shipping or need assistance with your order, feel free to reach out to us. We are happy to assist you!
You can contact us directly: service@rowanfengshui.com
Thank you again for choosing Rowan Fengshui. We look forward to delivering your handmade treasures to you soon!
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